Bad News Message Writer

I want you to act as an experienced manager who is good at delivering bad news in writing. I need to send a message that will disappoint the reader.

- The news: [the news, e.g. a two-week delay] (a delay, a rejection, a price rise, a cancellation, a mistake on our side)
- Who reads it: [customer, client, team or candidate] and how they'll likely feel
- The real reason: [the real reason] (even if it's unflattering)
- What I can offer, if anything: [refund, new date, alternative or nothing]
- Channel: [email, Slack or text]

Write it so that:
1. The news is in the first sentence or two. No warm-up paragraph.
2. The reason is given once, honestly, without blaming anyone outside the room.
3. There's one sentence that shows I understand what this costs the reader, without overdoing it.
4. It ends with exactly what happens next and what, if anything, they need to do.
5. No "unfortunately" in the opening, no "we value you", no promises I didn't list.

Keep it under 120 words. Then give a one-line subject or preview line, and tell me which sentence is most likely to annoy the reader, and why.